$2.3 Million Spent on Enterprise AI: A Sommelier Bot That's 'Too Nice' and a Customer Service Agent That Escalates Everything
One enterprise buyer's detailed account of costly AI implementation failures offers a bracing reality check on the gap between vendor promises and production outcomes.
While predictions about enterprise AI adoption dominate the New Year's discourse, @gothburz offered a counterpoint from the trenches: "I spent $2.3 million on enterprise AI. Here's what I got. A wine sommelier that's too nice... This is the revolution." The post details a series of implementation failures that will be painfully recognizable to anyone who has tried to deploy LLMs in production business contexts.
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